There is a phrase that be hold a seller, including agents, related to their profession. A seller will be considered successful if they can deal with complaints of consumers well. You need to know, consumer complaints were not always threaten or ruin your reputation!
For instance consider consumer complaints as a ‘friend’ to be embraced and heard. Even if you are able to resolve a complaint with both the impact you’ll also get a good reputation also in view of the consumer. Your success troubleshooting will be more value for you as a professional agent.
Listing agent profession is very likely to gain a consumer complaint if the agency does not have the skills when selling.
If the agent does not know in detail about the property being offered, this will jeopardize the credibility of the agent itself. In fact, this profession is in dire need of people who were able to see the product as a whole. Both in terms of the legal status of the property, electric capacity, up to the smallest things such as payment of dues hygiene matters.
Real estate agents should always set up a time to survey the property. In addition to fast, it also will not make the time wasted agent.
The survey objective is to monitor how many leads were obtained, how the development of the price of other properties around, and so forth. Do not until you are not aware that the property you are selling already expired (sold out) was still there listing you.
Generally the customer complaints often come when a property they wanted was already sold out. Although it may be part of the marketing strategy agency, but that does not mean you should do it too often. Naturally, if the consumer so feel cheated.
One is to provide a note or a small agenda to write down all that must be done during the week. Including the latest information on the leads obtained. And following the guidelines in the face of complaints from consumers.
1. Record all complaints from consumers. Then, the analysis of all the complaints leveled
If the complaint is urgent and requires cross-check, you should call the consumer. Then, you have to make sure the problems that occur will be resolved by the deadline by mutual agreement.
2. As much as possible to provide a contact number more than three options
The goal, for the consumer very easily be able to contact the agency. We do not know sometimes interrupted signal specific operator services and so forth. Anticipating is a wise choice.
3. Keep track of the development of the consumer
The consumer is king, yeah right! Therefore, monitor consumer complaints from beginning to end. That is, until the problem is solved completely.
4. Don’t forget to say “Sorry” and “Thank you”
Lastly, do not forget to say sorry and thank you when all complaints resolved.